Confidentiality Agreement

All services provided in our store belong to Fersan and are operated by our company. 
Our company may collect personal data for various purposes. How and by which method personal data are collected and how these data are protected are stated below. 
Due to the nature of the business, our store collects some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members through processes such as signing up or filling out various forms and questionnaires on our store. 
From time to time, our company may send information about campaigns and new products, and promotional offers to its customers and members. Our members can make all kinds of choices about whether or not to receive such information while signing up. In the later stages, this selection can be changed in the account information section after signing in or the members can make their choices using the link in the information message received. 
Personal information transmitted to our store by our members electronically through our website or during the approval process carried out by e-mail will not be disclosed to third parties except for the purposes and scope specified by the “User Agreement” we have made with our Members.
Our company records and uses the IP address of its members in order to identify problems related to the system and to resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in general and to collect comprehensive demographic information.
Our company may use the requested information for direct marketing by itself or its collaborators outside the purposes and scope specified in the Membership Agreement.  Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our store can be used by our company and its collaborators in various statistical evaluations, database creation and market research without revealing the identity of our members, outside of the purposes and scope specified in the “Membership Agreement”.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to show necessary care to prevent the disclosure of all or any part of confidential information to the public or unauthorized use or disclosure to a third party. 

CREDIT CARD SECURITY 

Our company prioritizes the security of credit card holders who shop from our websites. Your credit card information is not stored in any way in our system. When you start shopping, there are two things you should be aware of to make sure you are on a secure website. One of them is a key or lock symbol at the bottom line of your browser. This shows that you are on a secure internet page and all your information is encrypted and protected. This information is only used for the purpose of the sales transactions and in the direction of your instructions. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our web sites, and sent to the relevant bank for questioning. If the card is approved, the shopping transaction can continue. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances. The reliability of payment / billing / delivery address information of orders placed online by credit card is controlled by our company against Credit Card Fraud. For this reason, the accuracy of financial and address / telephone information provided must first be confirmed in order for customers who place orders from our web sites for the first time to come to the supply and delivery stage. In order to control this information, when necessary, we can contact the credit card holder or the relevant bank. Only you can access and change all the information you provide while signing up. If you protect your login information securely, it is not possible for others to access and change information about you. For this purpose, during membership transactions, you will be within the 128-bit SSL security area. This system is an international encryption standard that cannot be broken.
Internet shopping web sites with an information line or customer relations service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues you have in mind, and you can get more reliable information about the reliability of the company that provides online shopping service.  Note: We recommend that you pay attention to the company’s full address and phone number on internet shopping sites. If you are going to make shopping, make a note of all the phone / address information of the web store where you purchased the product before shopping. Confirm this information by phone before shopping not to leave for room for doubt. All information about our company and the location of the company are specified in all of our online shopping web sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY 

Your identity and credit card information that you will send us by credit card mail-order method will be stored by our company in accordance with the principle of confidentiality. This information is kept for 60 days against possible credit card withdrawal objections that may arise with the bank and then destroyed. This transaction does not pose a risk for you since you can naturally object to the bank and prevent the payment of the amount in case of withdrawal of any amount other than the amount specified in the mail-order form approved by you for the price of the products you ordered.

THIRD PARTY WEBSITES AND APPLICATIONS

Our store may have links to other sites within the website. Our company does not bear any responsibility for the privacy policies and contents of the sites accessed through these links. Advertisements on our company’s web site are shown to our users through our advertising business partners. The Privacy Policy Principles in this contract are only for the use of our Web Store and do not include third party websites. 

EXCEPTIONAL CASES

In the limited circumstances stated below, our company may disclose the information of users to third parties other than the provisions of this “Privacy Policy”. These situations are limited to the following: 1. To comply with the obligations imposed by the legal rules issued by the competent legal authority such as Law, Decree Law, Regulation etc.,  2. To fulfill the requirements of the “Membership Agreement” and other agreements concluded by our store with users and to put them into practice, 3. Submission of requested information about users for the purpose of conducting a research or investigation duly carried out by the competent administrative and judicial authority, 4. Where it is necessary to provide information to protect the rights or security of users. 

E-MAIL SECURITY

Never include your credit card number or passwords in the e-mails you will send to our web store’s Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee under any circumstances the security of the information transferred through your e-mails.

BROWSER COOKIES 

Our company can obtain information about the users visiting our store and the use of our website by them by using a technical communication file (Cookie). The mentioned technical communication files are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.
The technical communication file helps to obtain statistical  information about how many people visit the site, for what purpose the users visit the web site, how many times a person visits the site and how long he/she stay on the web site; this information is used to dynamically generate advertisements and content  from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most of the browsers are designed by default to accept the technical communication file, but users can change the settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.
Our company may change the provisions of this “Privacy Policy” at any time by publishing on the web site or sending e-mail to users. If the provisions of the Privacy Policy are changed, they become effective on the date of publication.
You can send an e-mail to info@fersan.com.tr for all your questions and suggestions regarding our privacy policy. You can contact our company using the contact information specified below.


Company Trade Name: Fersan Fermantasyon Ürünleri San. Tic. ve Ltd.

Address: Cinarkoy Mah. Kemalpasa Cınarkoy Cad. No: 2/1 Kemalpasa / IZMIR- TURKEY

E-mail: shopfersan@fersan.com.tr

Phone: (090232) 878 13 58